Q: I’ve been calling! How can I get a hold of you?
A: We are open Monday-Friday 8:00 am to 5:00 pm Pacific Standard Time. You can also contact us to firstname.lastname@example.org (Please allow 24 hours for a response). We can also be reached via telephone at: (626) 581-7715.
Q: I have a promo code, how do I use it?
A: All promo codes must be input at the time of checkout by the customer. Our system will not allow us to manually adjust any costs on orders that have already been placed. We cannot apply any promo codes to prior purchases.
Q: How do your shoes run?
A: Our sizes are based as US sizes. All shoes are given a size suggestion at the bottom of every shoe description. Please keep in mind that this is only a suggestion we understand that everyone’s foot size is different & your selection will be made upon personal preference.
Q: What are your forms of payment?
A: We accept any major credit/debit cards.
Q: Can we place orders over the phone with an De Blossom customer representative?
A: If you are having any trouble, give us a call and we will be more than happy to help you place a phone order.
Q: How do I sign up for your mailing list and what are the special benefits?
A: Signing up for our mailing list is totally easy! Scroll down to the bottom section has a form field to join our newsletter. The benefits are you will be receiving exclusive sales, promo codes, and new arrival alerts!
TRACKING YOUR PACKAGE
Q: What carrier do you ship with?
A: We ship all orders with UPS. Unless the order contains a PO BOX.
All packages being sent to a PO Box require by law to be sent via United States Postal Service.
Q: I have a tracking number, what do I do with it?
A: Please copy and paste the 11-12 digit number starting with 1ZX0796X into the track box at UPS.com.
Q: I need my order fast! Do you offer expedited shipping?
A: We offer expedited shipping on all domestic orders.
All Next Day, 2-Day & 3-Day pricing will be calculated at checkout.
(Please keep in mind that shipping dates are counted as days in transit)
Q: When will my order ship?
A: All orders that are placed by 1 pm PST are shipped the very same day.
If you place your order after the cut off time, your order will be processed and shipped the following business day.
Q: I selected FREE SHIPPING, how long until I have my package?
A: All orders that are shipped with FREE SHIPPING are shipped as UPS GROUND SHIPPING. You will receive your shoes within 3-6 business days.
RETURNS / EXCHANGES/ REFUNDS
Q: Do you provide return labels?
A: As stated in our policy, the cost of shipping back your item is at your cost.
Q: I just received my package and I need to return/exchange, how do I do so?
A: All packages come with a special insert that explains in detail how to make all returns and exchanges.
Q: My return tracking number states that you have received my package into your facility, why haven’t I been contacted?
A: It usually takes about 3- 5 business days to process your returned package.
If you have any further questions please do not hesitate to contact us at any time.